Scheduling Manager

Scheduling Manager

Location: Clark, Philippines

Work Arrangement: Onsite, Full-time

Shift: Monday – Friday | 9:00 PM – 6:00 AM PHT

Unlock Your Potential! 

At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, and the Philippines, supporting our global clients across the accounting, finance, and professional services industries. 

We are seeking an organized, detail-oriented Scheduling Manager to lead workforce roster management, licensing compliance, and weekly close-out procedures for security operations across US client sites. In this critical operational role, you will utilize TrackTik to build optimized guard rosters, track guard certifications, control overtime, and finalize accurate schedule data for invoicing and payroll. Operating onsite in Clark on a US-aligned night shift, you will work closely with US-based hiring and branch managers to ensure seamless, fully compliant site coverage.

Your Impact

• Roster & Open Shift Management: Create and maintain guard schedules in TrackTik to meet site-specific post orders. Proactively identify and fill upcoming vacancies (vacations, terminations, site growth) while collaborating with US hiring managers on specific staffing needs.

• Compliance & Guard Onboarding: Onboard new security officers into TrackTik, verifying proper state licenses, certifications, and site training prior to shift assignments. Track upcoming license expirations to prevent non-compliance.

• Overtime Control & Financial Optimization: Design shift schedules that minimize unnecessary overtime. Monitor daily scheduled and unscheduled overtime trends, escalating outliers to the Branch Manager.

• Week Close-Out, Payroll & Invoicing Support: Reconcile scheduled shifts against actual field logs (swaps, late arrivals, early departures), finalizing TrackTik data on time each week to ensure accurate client billing and guard payroll.

• Daily & Weekly Operational Reporting: Prepare and distribute concise daily shift summaries and comprehensive weekly staffing reports for leadership review.

• Clarified Operational Scope: Focus purely on forward planning and compliance—real-time call-off coverage is handled by an automated AI scheduling bot, while direct recruiting is managed by US hiring teams.

What You Bring

• The Experience: Proven background in workforce scheduling, roster management, or operational dispatching—preferably supporting high-volume, multi-site security or field operations.

• Software Competency: Proficiency in TrackTik or comparable workforce management software (e.g., Timegate, Deputy, Connecteam); willingness to undergo system-specific training.

• Analytical & Operational Skills: Strong attention to detail, high accuracy in data reconciliation, and the ability to manage complex scheduling requirements across multiple client sites simultaneously.

• Communication Capabilities: Clear, professional written English communication skills for drafting operational shift reports and coordinating with US branch leaders.

• Work Style: Responsible, highly organized, and deadline-driven with a proactive approach to solving staffing bottlenecks before they affect site coverage.

Why You’ll Love It Here

We believe in rewarding high achievers with a work environment that fuels both professional growth and personal well-being.

• Time for You: Enjoy 21 Total Annual Service Incentive Leaves, flexible to use for travel, emergencies, or anything you may need for your “Me time.”

• Tenure Recognition Program: Celebrate your milestones with us; on your 2nd year, choose between a cash reward or one free HMO dependent.

• Health & Security: Comprehensive HMO and Life Insurance coverage from day one.

• Night Shift Advantage: Premium night differential pay with guaranteed free weekends.

• Onsite Collaboration: Work out of our modern Clark facility equipped with high-speed corporate infrastructure, collaborative workspaces, and strong team support.

• Global Operations Exposure: Expand your operational management portfolio by coordinating high-tech workforce management systems (TrackTik & AI automation) for established international security operations.