Location: Cebu
Work Arrangement: Onsite
Shift: Day Shift
Salary Range: Competitive
At TOA Global, we empower accounting firms across the globe to thrive by matching exceptional offshore talent with industry-leading clients. We offer a dynamic, supportive environment where professionals can build rewarding, long-term global careers while delivering extraordinary results.
As an IT Infrastructure Engineer, you will operate as part of a true Global IT team, handling onsite and remote escalated IT Service Desk case tasks alongside hands-on management of TOA Delivery Center IT infrastructure. In this role, you will execute Global IT Operations (GITOPs) Azure DevOps work items supporting project delivery, change management, and problem management. Leveraging a strong generalist technology skillset across networking, systems administration, and information security, you will ensure optimal site uptime, robust technical support, and reliable enterprise infrastructure.
Service Desk & Escalations: Manage L1 GITOPs escalations, case tasks, and technical support requests, maintaining target case metrics and customer satisfaction scores.
Infrastructure & Systems Administration: Provide hands-on physical infrastructure support, execute scheduled patching and updates, manage Windows Desktop SOE environments, and oversee IT asset management.
Network & Security Operations: Perform approved network changes, administer Microsoft Office 365 services (Exchange, Teams, SharePoint, Intune), monitor network and security systems, and conduct security analysis.
Project Delivery & Problem Management: Complete Azure DevOps work items as part of the GITOPs team to support project delivery, change management, problem management, and technical documentation.
Stakeholder Support: Partner with the Global Head of IT Operations, GITOPs, ITOX, and ITCX teams to deliver seamless IT service management and maintain comprehensive technical documentation.
The Experience: Demonstrated enterprise-level IT infrastructure and systems administration experience supporting large environments (2000+ users), with hands-on troubleshooting across physical and virtual IT systems.
The Credentials: Degree or Higher Education qualification in an IT-related discipline; ITSM principles exposure and relevant industry certifications (e.g., CCNA, Meraki, Mikrotik, Juniper, or Microsoft Azure) are highly desirable.
Technical Mastery: Solid expertise in enterprise networking (VLANs, Wi-Fi, centralized management, firewalls), Microsoft Azure, Microsoft Office 365 administration (Intune, Exchange, Teams, SharePoint), network and security monitoring, and Windows Desktop SOE support.
The Mindset: Analytical, motivated, and composure under pressure, with exceptional problem-solving abilities, high attention to detail, and a customer-service-oriented mindset.
Communication Prowess: Strong verbal and written English communication skills to effectively collaborate with global cross-functional teams, articulate technical solutions, and maintain accurate technical documentation.
Time for You: Enjoy 21 Total Annual Service Incentive Leaves, flexible to use for travel, emergencies, or anything you may need for your "Me time."
Tenure Recognition Program: Celebrate your milestones with us; on your 2nd year, choose between a cash reward or one free HMO dependent.
Health & Security: Comprehensive HMO and Life Insurance coverage from day one.
Work-Life Balance: Day shift schedule structured to support predictable working hours and a healthy personal routine.
Career Growth: Dedicated Professional Development Plan (PDP) completion, continuous technical training, and clear pathways for progression in global IT operations.
Hub & Office Amenities: Modern, fully equipped hub environment in Cebu tailored for onsite technical collaboration, enterprise infrastructure support, and team productivity.
| The best Health and Insurance Plan (up to 50k maternity benefits; enroll your dependents, parents, or common-law partner) | Enjoy your Tenure Recognition Program with additional free HMO dependent or Cash incentives | ||
| An Annual Performance Review with Salary Increase | Logging off on time for you to enjoy more personal time | ||
| International career growth and connections | Access to certifications and courses from Ab2 Institute of Accounting | ||
| Unlimited cash incentives for hired referrals | 20%-night differential and non-taxed allowances | ||
| Having weekends off and taking up to 21 paid leave days | A family-first culture and work-life fulfilment | ||
| 20+ options of free coffee and chocolate drinks | Billiards, table tennis, or foosball in our breakout room | ||
| Exclusive TOA merchandise and fun onsite activities | Healthy workplace near residences, malls, restaurants, and sports hubs |
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We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.
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