PEOPLE SERVICE MANAGER
Location: IT Park, Cebu
Shift: 7am-4pm, Mon-Fri
Arrangement: Onsite
Unlock your potential!
+ Manage a team of 100+ Team Members
+ Brings the WOW and makes it easy for our employees so that they can
do meaningful and awesome work for our clients.
Responsibilities
+ Main contact for at least 100 Team Members in
production
+ Own overall employee experience (LUNA tickets,
Engagement, eNPS, SAT scores, absenteeism)
+ Help outlier Team Members complete deliverables
related to compliance, learning, performance reviews,
etc.
+ Drive overall communication and manage MS Teams
channels (Internal, stakeholders, team member)
+ Drive positive onboard & offboarding Team Member
experience
+ Provide assistance & leadership during crisis
management for business continuity purposes
+ Ensure policy compliance and showroom standards
are practiced at all times
+ Coordination and collaboration with support functions
as needed
Personal Attributes
+ Communication – Clear, Concise and Compelling
+ Presentation - High influencing ability, enjoys being on stage and the
comfortable being at the center of driving a discussion.
+ Intelligence - A natural problem solver, with an ability to see the problem
after the problem. Strong demonstrated commercial acumen.
+ Motivation - A daily Driver, creates urgency, brings energy and solutions to
every situation or audience.
+ Ambition - Unrealistically ambitions for growth and client success. Thinks
big, wants to win big and is passionate about taking people on that journey.
+ Leadership - An inclusive but decisive leadership style with a very goal
focused approach to helping other achieve more than they expect of
themselves.
Key Qualifications/Experience
2-6 years experience in the following
+ Operations management as a front-line employee & supervisory role
+ Employee engagement & experience
+ Customer service & client engagement
+ Collaboration with support functions such as IT, Admin Services, Training,
Facilities Management, etc.
+ Business Continuity
+ Leading a team of 20 people or greater in the operations
| The best Health and Insurance Plan (up to 50k maternity benefits; enroll your dependents, parents, or common-law partner) | Enjoy your Tenure Recognition Program with additional free HMO dependent or Cash incentives | ||
| An Annual Performance Review with Salary Increase | Logging off on time for you to enjoy more personal time | ||
| International career growth and connections | Access to certifications and courses from Ab2 Institute of Accounting | ||
| Unlimited cash incentives for hired referrals | 20%-night differential and non-taxed allowances | ||
| Having weekends off and taking up to 21 paid leave days | A family-first culture and work-life fulfilment | ||
| 20+ options of free coffee and chocolate drinks | Billiards, table tennis, or foosball in our breakout room | ||
| Exclusive TOA merchandise and fun onsite activities | Healthy workplace near residences, malls, restaurants, and sports hubs |
|
|
|
|
We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.
|
|
|
|
|
|
|