Client Administration (Intermediate)

Client Service Administrator (Intermediate)

Location: Clark, Cebu, Manila, or Tarlac, Philippines

Work Arrangement: Onsite, Full-time

Shift: Monday – Friday | 7:00 AM – 4:00 PM PHT

Salary Range: Php 45,000 – Php 58,000

Unlock Your Potential! 

At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, and the Philippines, supporting our global clients across the accounting, finance, and professional services industries. 

We are seeking a proactive, highly organized Intermediate Client Service Administrator to manage administrative operations and client workflow for an Australian accounting practice. You will oversee database management, client onboarding/offboarding, job flow tracking, ASIC corporate compliance, tax lodgment administration, and billing support.

Your Impact

• Job Flow & Deadline Management: Monitor job workflows for repetitive lodgments (BAS/IAS, Financials, Tax Summaries), allocate jobs to accountants, download ATO portal information, follow up on missing information, and track deadlines to avoid bottlenecks.

• Taxation & Compliance Administration: Request and file client documentation, send income tax returns and activity statements for client signature, monitor digital signatures, manage lodgments, and apply for ATO extensions as required.

• ASIC & Entity Maintenance: Coordinate new entity establishments with external legal/professional bodies, compile documentation for client signatures, and update ATO, ASIC, and Xero Practice Manager (XPM) records for corporate changes (directors, shareholders, unit holders).

• Client Onboarding & Practice Support: Facilitate end-to-end client onboarding and offboarding procedures, maintain database integrity in practice software, assist Client Managers with draft billing/budget reviews, and manage ATO agent portal queries.

What You Bring

• The Experience: 2+ years of administrative experience within an Australian accounting practice or professional services firm.

• Software Competency: Practical familiarity with cloud accounting and practice management software, including Xero, Xero Practice Manager (XPM), the ATO Agent Portal, and ASIC corporate compliance portals.

• Corporate & Tax Compliance Knowledge: Solid understanding of Australian administrative compliance, including BAS/IAS cycles, income tax return signing protocols, ASIC annual reviews, and entity setup workflows.

• Core Competencies: Meticulous attention to detail, exceptional organizational and multi-tasking skills under deadline pressure, proactive problem-solving ability, and excellent written and verbal English communication.

Why You’ll Love It Here

We believe in rewarding high achievers with a work environment that fuels both professional growth and personal well-being.

• Time for You: Enjoy 21 Total Annual Service Incentive Leaves, flexible to use for travel, emergencies, or anything you may need for your “Me time.”

• Tenure Recognition Program: Celebrate your milestones with us; on your 2nd year, choose between a cash reward or one free HMO dependent.

• Health & Security: Comprehensive HMO and Life Insurance coverage from day one.

• Day Shift Balance: Enjoy a stable daytime schedule, keeping your evenings and weekends completely free.

• Collaborative Onsite Environment: Work alongside supportive colleagues, practice managers, and senior accountants in state-of-the-art office facilities in Clark, Cebu, Manila, or Tarlac.

• Practice Operations Pathway: Deepen your mastery of Australian practice administration, corporate compliance, and workflow management, accelerating your progression toward Senior Client Coordinator, Practice Systems Administrator, and Operations Team Lead roles.