Account Collections Specialist

Account Collections Specialist

Location: Clark, Cebu, Manila, or Tarlac, Philippines

Work Arrangement: Onsite, Full-time

Shift: Monday – Friday | 9:00 PM – 6:00 AM PHT

Unlock Your Potential! 

At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, and the Philippines, supporting our global clients across the accounting, finance, and professional services industries. 

We are seeking an empathetic, goal-driven Account Collections Specialist to oversee medical billing, insurance claim follow-ups, and patient payment collection for a US-based emergency medical services (EMS) and ambulance provider. You will coordinate with commercial insurers, healthcare facilities, and patients to resolve denied claims, manage payment arrangements, and ensure maximum revenue recovery in strict compliance with healthcare regulations.

Your Impact

• Insurance Claim Management: Verify patient coverage eligibility, submit claims accurately, track claim processing statuses, investigate unpaid or rejected filings, and file formal appeals for denied insurance claims.

• Healthcare Facility Coordination: Liaise directly with hospitals, nursing homes, and care facilities to secure required billing documentation, verify transport logs, and coordinate with facility billing departments to settle outstanding balances.

• Patient Engagement & Collections: Contact patients regarding outstanding balances, clearly explain insurance EOBs and invoice details, establish structured payment plans, and provide supportive customer service while hitting weekly collection benchmarks.

• Regulatory Compliance & Tracking: Document all communications, claims activity, and payment entries within billing systems—ensuring full compliance with HIPAA, US federal/state regulations, and coding standards.

What You Bring

• Education & Credentials: High School Diploma required; Associate Degree in Healthcare Administration, Business, or a related field is preferred.

• The Experience: Minimum 2 years of experience in US medical billing, collections, revenue cycle management, or insurance follow-up (prior experience in ambulance, EMS, or emergency transport billing is a strong plus).

• Technical Acumen: Strong working knowledge of US health insurance claim workflows, medical billing/coding terminology (CPT, HCPCS, ICD-10), HIPAA guidelines, and electronic billing software alongside Microsoft Office.

• Core Competencies: Strong negotiation and dispute resolution skills, ability to hit weekly quantitative performance goals, meticulous record-keeping habits, and superior spoken and written English communication.

Why You’ll Love It Here

We believe in rewarding high achievers with a work environment that fuels both professional growth and personal well-being.

• Time for You: Enjoy 21 Total Annual Service Incentive Leaves, flexible to use for travel, emergencies, or anything you may need for your “Me time.”

• Tenure Recognition Program: Celebrate your milestones with us; on your 2nd year, choose between a cash reward or one free HMO dependent.

• Health & Security: Comprehensive HMO and Life Insurance coverage from day one.

• Night Shift Advantage: Enjoy premium compensation and night differential while maintaining direct operational alignment with US healthcare teams.

• Collaborative Onsite Environment: Work alongside supportive colleagues and operational mentors in state-of-the-art office facilities in Clark, Cebu, Manila, or Tarlac.

• Healthcare Revenue Cycle Pathway: Expand your expertise in specialized US medical billing and insurance resolution, opening direct avenues toward Senior Collections Specialist, Revenue Cycle Analyst, and Billing Operations Supervisor roles.