Operations Associate

Operations Associate

Location: Clark, Philippines
Work Arrangement: Onsite, Full-time
Shift: Monday – Friday | 9:00 PM – 6:00 AM PHT
 

Unlock Your Potential!

At TOA Global, we are passionate about helping professionals thrive in their careers, businesses, and communities. With a global presence spanning Australia, New Zealand, North America, and the Philippines, we empower accounting and business professionals by providing world-class opportunities and support.

As an Operations Associate on the Payment Request (PR) Processing team, you are a critical driver of accurate benefits delivery of pet veterinary care. This role is designed for a detail-oriented professional who excels in reviewing complex claims against member plans and client-specific guidelines. You will not just be inputting data; you will be assessing line items, reconciling financial details, and collaborating with international teams to maintain fast, accurate processing in a high-volume environment.

Your Impact

• Invoice Review & Benefits Application: Carefully review veterinary clinic invoices to verify member, pet, clinic, and plan eligibility. Assess each line-item using code mappings to apply clinic- and client-specific benefits accurately while identifying covered versus non-covered services.

• Processing Accuracy & Timeliness: Efficiently manage your daily workload to achieve individual production and quality standards. Ensure payment requests are processed promptly within expected turnaround timelines.

• Financial Reconciliation: Reconcile invoice totals, applied benefits, in-clinic payments, clinic write-offs, and remaining client balances with high precision before finalizing requests.

• Escalations & Collaboration: Investigate enrollment and billing discrepancies using internal systems. Draft and route clear escalation tickets with complete context for unresolved coverage questions, coordinating with teammates to ensure swift resolution.

• Documentation & Data Integrity: Maintain clear, accurate records of all processing decisions while strictly adhering to data security guidelines for sensitive member and clinic information.

• Process Improvement: Identify recurring invoice discrepancies and workflow challenges. Actively apply quality feedback, complete follow-up on pending requests, and stay updated on evolving standard operating procedures.

What You Bring

• The Experience: Proven background in data processing, invoice review, claims assessment, or back-office operations. Experience handling US-based benefit, insurance, or healthcare workflows is an advantage.

• Technical Mastery: Strong numerical ability and proficiency in navigating specialized internal software, digital tools, and spreadsheet databases for accurate record-keeping.

• The Credentials: Keen attention to detail with a solid grasp of line-item verification, fee schedules, and financial reconciliation principles.

• The Mindset: A proactive, quality-focused team player who excels in meeting production targets, maintains consistency under tight deadlines, and handles complex guidelines with sound judgment.

• Communication Prowess: Excellent written English skills to document decisions clearly, summarize findings in escalation tickets, and collaborate effectively with international stakeholders.

Why You’ll Love It Here

We believe in rewarding high achievers with a work environment that fuels both professional growth and personal well-being.

• Time for You: Enjoy 21 Total Annual Service Incentive Leaves, flexible to use for travel, emergencies, or anything you may need for your “Me time.”

• Tenure Recognition Program: Celebrate your milestones with us; on your 2nd year, choose between a cash reward or one free HMO dependent.

• Health & Security: Comprehensive HMO and Life Insurance coverage from day one.

• High-Level Strategic Exposure: Gain specialized expertise in US veterinary benefits administration and master complex North American operational workflows.

• Wealth & Growth: Competitive salary package, tenure recognition, and clear career path opportunities into senior operational or quality assurance roles.

• The Hub Experience: Work directly from our modern Clark facility, featuring premium amenities designed to support top performance during night shifts.

• Fuel Your Shift: Access free coffee and beverage selections at our in-house bar to keep you sharp and energized throughout the US business day.