Account Development Representative
Location: Cebu
Shift: 7am-4pm, Monday to Friday
Arrangement: Onsite
Unlock your potential!
The Account Development Representative (ADR) is a specialist new business role responsible for generating sales opportunities through proactive, high-volume outbound calls. The primary purpose of the role is to identify, engage, and qualify new customers before handing qualified opportunities to the Account Executive team. Success in this role is measured by consistent outbound activity, the quality of qualified meetings generated, and contribution to the sales pipeline and new business revenue.
Responsibilities
● Conduct high-volume outbound prospecting via phone, email, LinkedIn, SMS, and other approved channels.
● Identify and engage new prospective customers through CRM data, market research and other lead sources.
● Qualify prospects against company criteria and uncover customer needs.
● Book qualified meetings for the Account Executive team that meet company quality standards.
● Build value during conversations to maximise meeting attendance and customer engagement.
● Consistently achieve outbound activity KPIs including calls, conversations, meetings, and pipeline targets.
● Maintain accurate customer information, notes, and activity within HubSpot.
● Follow company sales playbooks, qualification frameworks, and outreach sequences.
● Participate in coaching, training, call reviews, and team meetings.
● Escalate market feedback, customer insights, or process improvements to the Team Leader.
Key Qualifications/Experience
● Minimum 1 year experience in a phone-based, customer service, or sales role
● Experience in lead generation, customer engagement, or appointment setting would be an advantage
● Experience working in a marketplace, SaaS, or sales environment would be an advantage
● Exposure to the construction industry or related sectors would be beneficial but not essential
● Confidence using digital systems and tools to manage daily tasks and communication
● Experience using CRM systems (e.g. HubSpot) or similar platforms would be an advantage
● Competent level of computer literacy, including GSuite or Microsoft Office (Word, Excel, Outlook)
● Strong verbal and written communication skills
● Well organized, reliable, and able to manage time effectively to meet targets and deadlines
| The best Health and Insurance Plan (up to 50k maternity benefits; enroll your dependents, parents, or common-law partner) | Enjoy your Tenure Recognition Program with additional free HMO dependent or Cash incentives | ||
| An Annual Performance Review with Salary Increase | Logging off on time for you to enjoy more personal time | ||
| International career growth and connections | Access to certifications and courses from Ab2 Institute of Accounting | ||
| Unlimited cash incentives for hired referrals | 20%-night differential and non-taxed allowances | ||
| Having weekends off and taking up to 21 paid leave days | A family-first culture and work-life fulfilment | ||
| 20+ options of free coffee and chocolate drinks | Billiards, table tennis, or foosball in our breakout room | ||
| Exclusive TOA merchandise and fun onsite activities | Healthy workplace near residences, malls, restaurants, and sports hubs |
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We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.
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